Vinted users have been reacting angrily after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has updated its sizing categories for women's and children's clothes but did not contact every member regarding the update.
Digital Channels Backlash
Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category versus the original listing due to the recalibration.
The company said the revised method more closely matches comparable marketplaces.
It has advised users to check their listings and update the measurements by hand where appropriate, resulting in member annoyance.
Sizing System Updates
Earlier, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - such as a large size was formerly size 12 but currently displays as UK 16-18.
User Experiences
A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Required Changes
Charlotte Lunn, based in Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.
Marketplace Information
The service features exceeding 100 million members, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance where an unanticipated change within the service has received backlash: last year, Vinted reversed a change concerning shipment methods due to shopper criticism.
